Customer service representative
What you will do
- Answer customers by phone, email and chat
- Solve questions about orders and invoices
- Log every contact in the customer system
- Pass complex cases to colleagues
You must have
- Very good Estonian and conversational [English or Russian]
- Good computer skills
- Calm and clear with people
Good to have
- Experience with a CRM
- Previous customer service work
- How to apply
- [your link], by [date]
- Your answer
- Everyone who applies hears back by [date]
Job title Customer service representative Where [town or address], [office, home or both] Hours Full time, [schedule] Pay [amount] to [amount] € a month before tax Contract [Permanent or fixed term], starting [date] What you will do • Answer customers by phone, email and chat • Solve questions about orders and invoices • Log every contact in the customer system • Pass complex cases to colleagues You must have • Very good Estonian and conversational [English or Russian] • Good computer skills • Calm and clear with people Good to have • Experience with a CRM • Previous customer service work How to apply [your link], by [date] Your answer Everyone who applies hears back by [date]
How these figures are made
Estonia
- Contact centre clerks (ISCO 4222)
- average 2,127 €, median 2,021 €
Full-time equivalent gross monthly pay by workplace, all of Estonia. The median is the pay that half the people in the group earn more than and half less. Source Statistics Estonia's pay app, checked on 1 October 2026. The usual range is the middle half of people in the group, the 25th to the 75th percentile, estimated from Statistics Estonia's pay bands of 500 €.
What the job pays in other countries
It pays most in Denmark, about 2.6 times the Estonian median, though the Danish figure includes pension. If you send workers abroad or hire from there, this is the comparison that matters.
| Country | Median | Usual range | In euros a month | Occupation group |
|---|---|---|---|---|
| EstoniaQ2 2026 | 2,021 € | 1,591–2,495 € | 2,021 € | Contact centre clerks (4222) |
| Finland2024 | 2,747 € | not published | 2,747 € | Contact centre information clerks (4222) |
| Sweden2025 | 32,000 SEK | 27,400–37,100 SEK | ≈ 2,834 € | Customer Service Information Clerks (4222) |
| Norway2025 | 47,850 NOK | 42,530–55,780 NOK | ≈ 4,418 € | Contact centre information clerks (4222) |
| Denmark2025 | 38,574 DKK | 31,798–46,440 DKK | ≈ 5,161 € | Contact centre information clerks (4222) |
| Germany2025 | 2,922 € | 2,433–3,786 € | 2,922 € | Occupations in dialog marketing – skilled tasks (92122) |
| United Kingdom2025 | 27,035 GBP a year | 24,282–32,536 GBP a year | ≈ 2,649 € | Call and contact centre occupations (7211) |
Median pay for full-time work from each country's official source: Statistics Estonia, Statistics Finland, Statistics Sweden, Statistics Norway, Statistics Denmark, Federal Employment Agency, Office for National Statistics. The sources count slightly differently. Denmark's figure includes pension, Germany's holiday and Christmas pay, and the United Kingdom publishes a year's pay, divided by twelve here for the monthly comparison. Jobs are grouped by ISCO-08. Sweden, Germany and the United Kingdom have their own classifications, matched to it, and "closest group" marks a group that is near, not the same. Where a country counts fewer than 2,000 people in a job's first group and more in its second, the second is used. The usual range is the middle half of people in the job, the 25th to the 75th percentile. Finland publishes only the 10th and 90th, so it has none. In euros at the European Central Bank rate of 2 October 2026, 1 € = 11.29 SEK, 1 € = 10.83 NOK, 1 € = 7.47 DKK and 1 € = 0.85 GBP. These figures describe the market, not the minimum a collective agreement sets.